SAP Cloud for Customer
SAP Cloud for Customer is a combined software solutionfor sales managementandcommunication
with customers. It
Cloud for Sales;
Cloud for Services;
Cloud for Social Engagement.
It has the
- Possibility for importing of data
from Excel files;
- In-built integrations witha wide
range of SAP and non-SAP applications (including SAP HANA, ERP and CRM software, statistical packages, social media, e-mail);
for connection to other
to exchange information in a
group of companies.
The entire system is hosted in the cloud and is available on mobile
devices. SAP Cloud for Customers creates a complete history of the communication
with your customers and their orders. Through these profiles you can not only
track, but also anticipate customers’needs of the respective products and
services, and increase sales volume and profits while keeping the same cost.
that mean to your business:
- You and your sales and marketing teams have access to the necessary information related to your customers
anywhere and anytime;
access allows every employee to respond to requests, and as a result ensure
improved quality of service and increased sales;
level of security – all
data are stored in certified data centers and accessed via encrypted connection;
costs for purchasing, integration and software maintenance (3 combined in 1);
use the already collected
customer information directly in the new instruments;
have no additional costs for information security, hardware andthe staff that maintains it;
financial results at minimum initial investment.
More about SAP
Cloud for Customer
Store and manage all the information of each customer in one place and make
it available to employees to:
- Analyze and take advantage of
- Accelerate the sales cycle, form the moment of creating a
quotation to the moment of registering the order, including via the social networks;
and analyze feedback from customers and partners across all channels, and target it to the right teams;
your employees’ productivity and
efficiency in sales and customer service.
Components of the system
information about the relationship with the customer - communication, previous
and current orders, calendar with realized and planned meetings, contact
information, etc. It allows centralized updating of client profiles and storage
of offers and their history, creating user levels of access, etc. It provides
your sales team with the information they need for closing business deals
anywhere in the world, and you – with information about their activities and results.
a complete history of customers’ communication with the servicing employees through
all channels - phone, email, chat and Web - by combining all customer inquiries
(including records of telephone conversations) into a single stream of
integration of data about orders and payments from already working ERP solutions, it allows usage of common ticketing system,
to create knowledge base,
accessible by your customers
and employees. Apart
from improving the provided services, SAP Cloud for Service collects and stores information
about the employees’ productivity, as well as the response times to customer inquiries.
- SAP Cloud
for Social Engagement
public reaction to your brand on the social networks! With the help of SAP
Cloud for Social Engagement, you are able to pick the most important posts and
trends, respond to public interest asap, using the available information of customer
profiles in the system, and evaluate the effect on the public opinion. Save
time and effort and use the power of social networking to your advantage!
Requirements, licenses and hosting prices,
related products, which can be integrated by default.